By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis.
Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. Payment refund to the buyer will be made by bank transfer to his bank account.
If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via your initial payment method if possible or store credit.
Please note: Return costs incurred by the customer are non-refundable unless the item arrived damaged.
We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at [email protected]
If your item was damaged upon delivery, you must inform us within 14 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.